NAU Employee Resources

Notice of Privacy Practices 
Notice of Privacy Practices Acknowledgement 

Frequently Asked Questions:

I currently have the NAU Blue Cross Blue Shield Plan. Can I receive my care at Medical Services?

Yes. Faculty and staff that are insured by the NAU Blue Cross Blue Shield health insurance can receive their primary care services at Campus Health Services, Medical Services. The staff member pays a $15.00 visit co-pay (except for preventative services there is no co-pay and mental health services is a $20.00 co-pay) and the office visit fee and all ancillary services are billed to Blue Cross Blue Shield.  Spouses and domestic partners of NAU Blue Cross Blue Shield covered employees having this coverage as their primary or secondary insurance can be seen at CHS Medical Services.  However spouses or domestic partners with other health insurance as their primary coverage must have another BCBS, United or Aetna plan.  Former spouses of eligible employees covered by a COBRA plan are not eligible. Campus Health Services is not able to provide care to dependents other than spouses or domestic partners.

I would like to pay for my copay on the day I receive services. Can I pay my copay at Medical Services?

Yes, CHS now accepts payments at the Check Out desk located on the first floor right next to the Check In area. All co-pays will be posted to your LOUIE account, after the claim has been processed (about 2 weeks), if you do not wish to pay your copay on date of service.

I have a flexible spending account and need an itemized bill. How do I go about getting a statement?

There are several ways to get an itemized bill:
  • Fill out a “Request of Charges” located at CHS’s Patient Services desk. We can mail, fax, or email you your itemized statement.
  • Email campushealth@nau.edu to request your statement.
  • Call the Administration Office at (928) 523-6343.

I am a NAU employee but do not have insurance through NAU. Can I receive services at Medical Services?

Yes, if you are an employee of NAU you can obtain services at CHS. The fee is $78.00 to see a provider plus extra for any labs, x-rays, or procedures. If you are covered under BCBS, Aetna, or UHC insurance, we will bill your insurance for you.

I was injured while working at NAU. Can I obtain services for Worker’s Compensation through CHS?

Yes, CHS is a contracted provider for State Risk. We will work with you and Human Resources to complete all of the necessary paperwork and bill State Risk for the services.