Terms and conditions of your card and accounts
The JacksCard itself does not expire. If you
withdraw from Northern Arizona University and re-enroll at a later date, the
JacksCard from previous enrollment may be used (some exclusions apply).
Privileges associated with your JacksCard are based on enrollment status. Affiliate cards do expire after one year and affiliation status must be renewed with the sponsoring department before the card can be reactivated.
The JacksCard Office will not provide your personal
information to any agency outside of Northern Arizona University without
cardholder permission. This includes your name, picture, ID number, card
number, account balances or purchasing history.
ID cards are the property of Northern Arizona University and are provided for
identification and access to services. The ID card is not transferable and is
valid as long as the holder continues his/her specific affiliation with the
University. Any misuse, alteration or fabrication of the JacksCard will subject
the cardholder to disciplinary action by the University. Vendors must wear their JacksCard and be clearly visible at all times while on NAU campus.
Lost or stolen
It is important to
immediately report a lost or stolen JacksCard to protect your accounts and
privileges. To suspend your accounts do one of the following:
- Monday through Friday from
8:00 a.m. – 5:00 p.m.: call the JacksCard Office at 928-523-1905.
- After hours and weekends: Contact NAU Police Department and report your
card as lost or stolen at 928-523-3611.
***If your JacksCard is lost
or stolen and you need access to your residence hall, contact the front desk
using the 24 hour phone located outside the main entrance.
If you find someone else’s
JacksCard, please notify us and/or bring it to the JacksCard Office.
Replacement ID cards may be
obtained at the JacksCard Office during our regular business hours for a fee of
JacksDebit Express (JDE) refunds are only granted at the time of graduation or withdrawal from the university and the account balance is greater than $25. Other requests are typically not honored, but may be handled on a case-by-case basis. Refund requests are available in office and must be submitted in person, unless an extenuating circumstance. Please allow 2-4 weeks for processing.
Fund Transfers & Accidental Deposits
Requests for fund transfers from JDE to Dining Dollars or Dining Dollars to JDE will only be granted if the minimum is greater than or equal to $100 and within 5 business days of the original transaction. The amount must be the total amount from the initial deposit and cannot be spent prior to transfer. Forms are available in office.