Property Claim Filing Procedures (Property Owned by NAU)

File all University-owned property claims according to Arizona Administrative Code R2-10-102, R2-10-104, R2-10-106

The following procedures outline how to file a claim to repair or replace University-owned property damaged or stolen.

 

  1. Police Report:  University-owned property damaged by vandalism/criminal activity or that is stolen, contact the local law enforcement agency to file a police report.  At NAU, contact University Police Dispatch at 523-3611.
  2. Damage Report:  University-owned property damage due to any other reason (i.e. weather related, frozen water pipes, flooding, handling, etc.) fill out the on-line Damage Report, located on the University Police Department’s web site.  This report is not a police report and will be forwarded to the Insurance Officer’s e-mail for processing.  If you have difficulty accessing this report or do not have access to a computer, contact the Insurance Officer at 523-2009.
  3. 90-Day Deadline: State Risk Management allows NAU 90 days from date of occurrence to file a claim for damage or theft of University-owned property.  Property and Liability Insurance Services must receive either the police report or Damage Report prior to this deadline to process a claim through State Risk Management.  After the 90 day deadline, State Risk Management will deny the claim.
  4. Documentation Required to File a Claim:
    • University-Owned Personal Property Damage: This includes damage to NAU-owned moveable property such as computers, printers, desks, chairs, file cabinets, lab equipment, artwork, etc.  State Risk Management requires two written estimates to repair personal property owned by NAU.  In the event the property is non-repairable, State Risk Management will require a written technician’s report stating why the equipment is non-repairable.  If equipment is non-repairable, provide the technician’s report; two estimates to replace like-type equipment; photograph(s) of the damaged equipment; and a copy of the invoice/purchase order verifying the equipment is NAU owned, the make/model of the equipment, and date of purchase.  Write the claim number on all documents submitted.
    • University-Owned Real Property Damage: This includes damage to buildings, permanent structures, fixtures, windows, etc.  When using an outside vendor to repair damage, State Risk Management requires two written estimates from two separate vendors to repair damage to NAU-owned real property.  Provide photographs of the damage.  Write the claim number on all documents submitted.
    • Theft of University Property: State Risk Management requires two written estimates to replace like-type (comparable) property owned by NAU; and a copy of the invoice/purchase order verifying the equipment is NAU owned, the make/model of the equipment, and date of purchase.  Write the claim number on all documents submitted.
  5. Report all theft of inventoried NAU-owned property to Property Administration:  All theft of NAU-owned property that is inventoried (tagged with a property control number), must be reported to the NAU police department and to Property Administration by filling out the Property Control Authorization (PCA) form.  The PCA form must include the NAU police report number.
  6. Theft or Damage Memo Form: Property and Liability Insurance Services will send the department a Damage to State Property or Theft of State Property form outlining the supporting documents required to submit a property claim.  The department will send the form back to Property and Liability Insurance Services, along with the required supporting documents.  The form must include the Dept/Unit/FUND CODE numbers, a signature, and date signed prior to sending.  This information is necessary to deposit the insurance settlement check when received. 
  7. Settlement Check: Once the State adjuster has settled a claim, Property and Liability Insurance Services will receive a State of Arizona insurance settlement check for damages or theft of University-owned property.  Property and Liability Insurance Services will deposit the check into the account provided by the department.  The department representative will receive a copy of the Deposit Form.

 

For more information on Property Claim Filing Procedures, contact the Insurance Officer with Property and Liability Insurance Services, at (928) 523-2009.