ITS supports computer systems that have been purchased within the last
five years from a campus approved vendor. Computers that are older than
five years will be considered for support; however the level of support
given on a system will depend on several factors, including but not
limited to: the age of the computer, the nature of the problem, parts
availability and current operating system and software minimum
Whenever computer equipment needs support a property control number will
be required before a work order can be opened.
Warranty service on supported systems should be coordinated through the
PC Support Team at ITS by submitting a ServiceNow ticket through the Solution Center (523-1511) or
by submitting a work order through our ServiceNow ticketing system.
Any service performed by non-certified
personnel on a system that is still covered by a warranty voids that
Non-warranty service for all systems should also be coordinated through
ITS by submitting a ServiceNow ticket through the Solution Center (523-1511) or
by submitting a work order through the ServiceNow ticketing system.
For non-warranty repairs on supported
equipment, we have standard parts in inventory or available
by express order. Due to concerns regarding parts compatibility and
quality we reserve the right to only install and support parts that are
purchased from us. We maintain very competitive prices on spare parts
that are known to be compatible.
Any special research equipment will be supported to the best of our
abilities and as parts are available.
ITS currently supports the following business-class computer families:
- Dell OptiPlex desktops
- Dell Latitude laptops
- Apple Mac Pro desktops
- Apple iMac desktops
- Apple Mac Mini desktops
- Apple MacBook Pro and Macbook Air laptops
NAU has a contract with Dell for the purchase of desktop computers,
notebooks, and servers. It is a contract violation to purchase a Windows desktop or
laptop system from any other vendor. Macintosh desktops and laptops and
Unix-based equipment such as Sun systems, fill technical needs not met by Dell offerings
and therefore may be purchased. If you feel you need an exception to the Dell contract,
you may request an exception from the Purchasing Department. Exceptions will be considered
if they involve technical needs that cannot be met by our contracted vendor(s). In cases
where purchases are approved for other vendors, you must arrange support through the vendor
at the time of purchase as we cannot support non-standard equipment.
If you need assistance choosing a computer, contact us at
Ask-HDW@nau.edu. We are always happy to assist with machine configurations that
will best suit your business needs.