About the Faculty Ombudsman

Dr. Gene Moan

I am Dr. Gene Moan, Faculty Ombudsman for Northern Arizona University.  I began in this role in the Fall 2013 and I am pleased to serve the faculty and the university in this capacity.  I came to the university in 1981 as a staff psychologist in the student counseling service and eventually served as assistant director of that department.  In 1990 I moved to the Educational Psychology faculty where I gained tenure and currently hold the rank of Full Professor.   I have previously served as interim department chair of the Educational Psychology Department for two years.  I also served for two years as acting Associate Executive Director (Associate Dean) of the College of Education when it was called the Center for Excellence in Education.

While I am new to the role of Faculty Ombudsman, I am not unfamiliar with the role or the work of the Ombuds Office.  I was trained in mediation through the Ombuds Program Office and I recently completed a comprehensive training course provided by the International Ombudsman Association (IOA).  I am an associate member of the IOA and dedicated to providing services to the faculty based on the core principles of confidentiality, neutrality and impartiality, informality, and independence.  I also feel that my professional background as a licensed psychologist allows me to bring important skills to my work in this role, although the services provided by the Ombuds program as not intended to serve as any form of psychological treatment.

I am available for consultation to individual faculty members, academic administrators, academic professionals, and faculty groups  during the academic year.  The best way to arrange for a meeting is to call the Ombuds program office number, 928 523-8767.  You will probably need to leave a message to have me return your call as I am only in the office on a limited basis.  Be assured that the message is fully confidential and no one other than myself has access to the voicemail messages.  I try to check the messages each afternoon and return calls within 24 of when they are left.

If you are unsure if the Ombuds program is the right place to seek assistance, please call and I will be happy to discuss your concern and help identify appropriate resources even if I am not able to address your needs.  I believe that by working together we can create a working environment that is respectful and productive for each member of the university community.