Dear Colleagues,

We are asking you to take a few minutes to complete a survey. We have been working with the firm Sightlines in order to better understand the strengths and weaknesses of Facility Services.

The focus to date has been directed at defining processes, measuring performance, monitoring actions over time and benchmarking Northern Arizona University to other campuses. The process now moves to understanding the community's perspective of Facility Services. Therefore, we are asking you to participate in a brief survey that seeks to quantify the "everyday" service that Facility Services at NAU provides.

As key customers, we hope that you can add valuable insight into the daily services provided at NAU.

Below is a link to the survey. By clicking on the link you will be able to complete the survey anonymously.

http://nau-facilities.questionpro.com/

Thank you for taking the time to participate. The survey should take no longer than 10 minutes to complete, and your input will help NAU to manage the needs of the campus more effectively. Please feel free to contact us or Katie Browning (kbrowning@sightlines.com) with any questions or comments.

Sincerely,

John P. Morris
Associate Vice President
Facility Services