Welcome to Educational Support Services

Educational Support Services houses ten key offices that provide services to enhance the academic experiences of junior high, high school, college and returning adult students.  We work to help students achieve their academic goals and achieve a bachelor’s degree.

Campus programs for NAU Students

Outreach programs

NAU Earn to Learn

Mission statement

Educational Support Services at Northern Arizona University will be a leader in the Southwest – cultivating educational access and student success by helping students achieve their college dreams. Each year, Educational Support Services helps more than 9,000 students recognize their potential and pursue their academic goals.


Student success, academic achievement, and retention

Educational Support Services provides access for all students and supports them in achieving their educational goals by offering the highest quality guidance, knowledge, skills and services.  Our department creates a secure and nurturing environment to engage and maintain students in an atmosphere conducive to educational and social progress.

Customer service

Customer service, in Educational Support Services, is a philosophy as well as an activity, projecting positive attitudes and identifying behavior and actions that create a student-focused culture in which expectations are exceeded.


We encourage diversity of staff, students and ideas in our programs.  We appreciate the depth and breadth of experiences and challenges that occur when working with people from all pathways in life.


Assisting clients with respect involves maintaining integrity when dealing with each client’s concerns including: honesty, openness, responsibility and being forthright. 

Innovation and collaboration

Our staff works together to support our students and our programs. We support new ways of doing things and new ways of looking at things; we stay current on trends in our professions and we seek more effective ways to do our work. 

Supportive healthy working environment

We believe a supportive healthy working environment is dependent on how Educational Support Services’ culture is revealed to the employees and how it can be influenced or improved.  A supportive and healthy working environment is fostered through communication between all staff.  Educational Support Services staff members feel comfortable submitting ideas; our ideas are readily accepted and feedback is given to the individual whether the idea is used or not.  Staff members are given support by the administration within our working parameters.


  • Identify and pursue varied funding sources, both public and private, that will subsidize current and future ESS initiatives.
  • Develop a public relations plan for achieving a higher level of visibility for our ESS programs – at NAU, throughout northern Arizona, and (inter)nationally.
  • Promote ESS interdepartmental relationships by partnering together and utilizing our collective expertise and resources.