Eligibility and cost information

Female students sitting

Learn more about Counseling Services’ eligibility and cost information.

Type of services

Our services are designed to address short-term issues and concerns. Issues requiring longer-term treatment will be referred elsewhere.

Who is eligible?

All Northern Arizona University students are eligible for an initial consultation meeting and, if appropriate, counseling. University employees who are taking courses and whose positions are "benefit eligible" will need to seek counseling services at the Employee Assistance and Wellness (EAW) office.

How much do counseling services cost?
The first Initial Consultation meeting during a student’s lifetime is free for all Northern Arizona University students. Services beyond the Initial Consultation have differing costs, depending on the student's account status. Any student who is enrolled for one or more credit hours and has paid the Health and Recreation fee for the current semester will be eligible for services at a reduced rate. If you have not paid the Health and Recreation fee, you will be charged the standard rate for services.

Cost breakdown

  • initial consultation: no charge for the first in the student’s lifetime; subsequent initial consultation session are charged at the same rate as individual counseling sessions
Individual counseling:
  • $15 per session (reduced rate)
  • $30 per session (standard rate)
Couples counseling:
  • $15 per session (reduced rate)
  • $30 per session, per person (standard rate)
  • group counseling: $50 per semester membership, whether one or all group sessions are attended; no refunds

Emergency services: no charge

Behavior Related Assessments: no charge
Forced Referrals for Substance Abuse: $50

All fees will be charged to your student account (LOUIE).

How much do alcohol/drug screenings cost?

Alcohol/drug screenings cost $50. This fee covers the:

  • tests
  • scoring
  • interpretations
  • one-on-one meetings with a counselor to:
  • review the tests
  • further assess the situation
  • make referrals

If counseling is recommended at Counseling Services or at other community agencies, those specific costs are the responsibility of the student.

Cancellation charges

Counseling Services will charge $15 to your student account for appointments that you:

  • do not attend without canceling more than two hours in advance
  • are more than 15 minutes late for

These charges will appear on your account as Campus Health Services. Northern Arizona University reserves the right to turn this bill over to a collection agency. To avoid this charge, please cancel your appointment at least two hours in advance by calling the Counseling Services front desk at 928-523-2261 during business hours. Business hours are:

  • Monday-Friday, 8 a.m-5 p.m. (during the fall and spring semesters)
  • Monday-Friday, 7:30 a.m-4:30 p.m. (during the summer session)

If your appointment is in the first two hours of the morning and you were unable to call and cancel the day before, you will not be charged if you call within the first 15 minutes the center is open.

After business hours, this number is only for psychological emergencies.