Policies and Fees

Student discounts

Northern Arizona University student discounts apply to certain Northern Arizona University events only. Please let us know if you are a Northern Arizona University student at the beginning of your transaction. Limit is one discounted ticket per Northern Arizona University JacksCard.

Theatre will-call policy

Unclaimed Will Call tickets are forfeited 5 minutes to curtain in the event of a sell out, no refunds or exchanges. See full policy.

Method of purchase

Tickets may be purchased:

  • online
  • by phone (at least one business day in advance of event)
  • in person at the Central Ticket Office

We accept:

  • cash
  • checks (payable to Northern Arizona University)
  • credit cards (Visa, Mastercard, and American Express)

ALL SALES ARE FINAL. If an event is cancelled and exchange option is not available, a refund of the ticket value minus all ticket processing fees will be issued. Exchanges within a season or package may be allowed for a fee, at the discretion of the Event Promoter.

Ticket fees

Additional service fees may be added to your ticket price. Examples include, but are not limited to ticket service fees, transaction fees for online purchases, phone and mail orders, facility fees, and “at-door” purchases.

Patron fees

Additional service fees may be added to the ticket price. Examples include, but are not limited to transaction fees for online purchases, phone and mail orders, facility fees, and “at-door” purchases. 

Promoter / user fees

Fee Schedule as of April 1, 2010

Other items

CAUTION: Tickets are heat-sensitive. The Central Ticket Office reserves the right to refuse service to anyone.