Support Policy

For general use, the School supports student x86/x64 computer labs running Microsoft Windows operating systems. This support is both financial and technical.

For state funded faculty and staff, the School supports (financial and technical) a standard desktop x86/x64 computer running Microsoft Windows operating systems; for other faculty and staff, the School supports (technical) an x86/x64 computer running Microsoft Windows operating systems.

Faculty may use computers other than x86/x64/Microsoft Windows systems for individual use, but the purchase of these must come from funds in their research contracts and the responsibility for support will not be assumed by the School. This policy is not intended to restrict these faculty from going to School support personnel for assistance. The support for these systems, however, may ultimately need to come from NAU Information Technology Services (ITS) or other sources.

The above policies are in place due to limited support staff time allocated specifically to hardware and operating system support.