University theatre box office policy
Arizona University Theatre venues (the Studio and the Clifford E. White) are general
admission seating. Tickets are valid only for the event issued on the date and
are required to have a ticket, regardless of age. Moreover, NAU Theatre
typically does not “rate” productions except in extreme cases where mature
adult audiences are recommended. Children under four years of age (particularly
infants) are discouraged from attending any NAU Theatre production except for
events specifically geared towards children of that age.
Will callRead more
Will call is
located in the lobby of each venue (the Studio or the Clifford E. White
Theatre), and opens one hour prior to each show.
Be sure to
- photo ID
- the credit card that was used to purchase the tickets
- your Central Ticket Office order number as any
or all of these may be required for ticket pick up
Due to the
small seating capacity of our theatre venues, any unclaimed tickets are subject
to release and resale. Will-call ticket holders are guaranteed admission until
five minutes prior to curtain time, at which time their seats may be released
and their tickets voided in the event of a sold-out performance.
We are unable to issue refunds or exchanges for
any tickets unclaimed at curtain time. This situation is particularly apparent in the
Studio Theatre, so we ask subscribers to call the box office if they are unable
to attend on any designated night they may have tickets purchased in advance.
Waiting list policy Read more
If a performance is
sold out, patrons may request to be placed on the standby list. If seats are
available at 5 minutes before curtain time, standby guests will be allowed to
purchase tickets on a first-come, first-served basis, provided that all guests
in their party are present. Waiting patrons may be asked to wait in a standby
line in order to comply with safety regulations. NAU Theatre does not guarantee
that a show will be held past the published start time; patrons receiving their
tickets late will be seated at the discretion of the House Manager.
Special seating requirementsRead more
We offer special
seating for patrons that require such due to physical or other impairment
conditions. Please request special seating when making reservations. Both of
our theatre venues are wheelchair accessible (some assistance may be required).
If you wish to sit closer to the stage than
designated wheelchair seating in the Clifford E. White Theater you may request
that seating as well, or inform the House Manager of your preference when you
arrive. Again, we will make every effort to accommodate your request, but such
seating must be at the discretion of the House Manager.
seating begins 30 minutes prior to curtain.
We strive to
begin our performances on time. To avoid disturbing both the actors and other
patrons, latecomers will be seated at the discretion of the House Manager in a
special late-seating section at the rear of the theatre and they may move to an
empty seat at intermission.
In some cases, often depending upon the
production, a director may specifically request that there be no late seating;
and in order to preserve the artistic experience, we will honor that request.
We encourage all patrons to arrive at the theatre early.
the right to refuse admission or eject any person whose conduct is deemed
unbecoming or interferes with the audience’s ability to enjoy the performance
in the manner in which it was intended.
Where it may
be appropriate to come and go at will or openly converse with others when at
the cinema, it is not so at the theatre. The staff has the right to enforce
house rules for patron comfort.
For the comfort and safety of everyone, please refrain from bringing the
following prohibited items:
- large backpacks
- weapons of any kind
Due to most
artist requests, no professional recording devices are allowed. Cell phones,
laptop computers, and Blackberries should be turned completely off.
Pagers may be left with the House Manager –
please inform her/him of your approximate location in the auditorium if you might
be paged during a performance. NAU Theater is a non-smoking facility.
Photography, videotaping, audio, or other recording of event is expressly